Listening to Walter Taylor, you'd think he was the batting coach for the Atlanta Braves rather than the manager of an infotech makeover for the hometown airline's maintenance, repair and overhaul operations. Taylor talks about Delta TechOps finding the ``sweet spot'' in its choice of software solutions in much the way a batter wants to make the optimum connection with the ball. In Taylor's case, a home run comes from achieving a balance between business operations and software ...

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