Shopping on the Fly

Credit: SITA
A happy passenger, it appears, is also a freer-spending one. Even just five minutes saved at the check-in and security points can make someone far more likely to purchase something. Conversely, an extra 10 minutes in a security queue reduces a passenger’s retail spending by 30%. These types of...
Karen Walker

Karen Walker is Air Transport World Editor-in-Chief and Aviation Week Network Group Air Transport Editor-in-Chief. She joined ATW in 2011 and oversees the editorial content and direction of ATW, Routes and Aviation Week Group air transport content.

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