Airlines Claim Customer Service Progress; DOT IG Finds Room For Improvement
DOT Inspector General released an interim report noting progress in airline customer service but identified several areas needing improvement. At the same time, Air Transport Association members said yesterday they are meeting or exceeding the 12-point customer service plans implemented in December...
Subscription Required
This content requires a subscription to one of the Aviation Week Intelligence Network (AWIN) bundles.
Schedule a demo today to find out how you can access this content and similar content related to your area of the global aviation industry.
Already an AWIN subscriber? Login
Did you know? Aviation Week has won top honors multiple times in the Jesse H. Neal National Business Journalism Awards, the business-to-business media equivalent of the Pulitzer Prizes.
Related Content
