United Airlines makes major policy changes to regain customer trust

Credit: Rob Finlayson
United Airlines is making a number of policy changes aimed at improving customer service and CEO Oscar Munoz has issued another public apology for the incident on flight 3411 in which a passenger was dragged off an aircraft to make way for a crew member. The April 9 incident in Chicago caused...
Mark Nensel

Mark Nensel is the Managing Editor of Aviation Daily. Prior to taking the helm of daily production of Aviation Week's commercial aviation newsletter…

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