Explaining why it took him two days to issue a full apology for the bumped passenger incident that shocked the world, United Airlines CEO Oscar Munoz said he was waiting for the facts. One fact should have been immediately clear; the brand was in grave danger. A CEO has multiple responsibilities...
Subscription Required
This content requires a subscription to one of the Aviation Week Intelligence Network (AWIN) bundles.
Schedule a demo today to find out how you can access this content and similar content related to your area of the global aviation industry.
Already an AWIN subscriber? Login
Did you know? Aviation Week has won top honors multiple times in the Jesse H. Neal National Business Journalism Awards, the business-to-business media equivalent of the Pulitzer Prizes.