United Airlines’ Customer Service App Morphs Into IROPS Tool

United Airlines contactless customer service
Credit: PRnewsfoto / United Airlines
A virtual customer service app developed to provide socially distanced support during the COVID-19 pandemic has evolved into an integral tool that helps United Airlines quickly re-book passengers during irregular operations (IROPS). “This started as something that was assistance from a distance,”...
Sean Broderick

Senior Air Transport & Safety Editor Sean Broderick covers aviation safety, MRO, and the airline business from Aviation Week Network's Washington, D.C. office.

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