Photo of SAS CEO Anko van der Werff taken at the CAPA Airline Leader Summit World in Lisbon, December 2025.
Credit: Victoria Moores
LISBON, Portugal—Scandinavian Airlines (SAS) has cut its disruption costs by 50% and reached an all-time-high net promoter score (NPS) through a “relentless focus” on the basics of air travel. SAS CEO Anko van der Werff told delegates at the CAPA Airline Leader Summit World in Lisbon that passengers...
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