United is telling passengers
United is telling passengers when flights are on time or late. DOT data show the airline ranked ninth out of 10 majors in on-time departures for the first five months of 1998. United told employees, however, that things are not as bad as they seem. Customer perception for the same period placed...
Subscription Required
This content requires a subscription to one of the Aviation Week Intelligence Network (AWIN) bundles.
Schedule a demo today to find out how you can access this content and similar content related to your area of the global aviation industry.
Already an AWIN subscriber? Login
Did you know? Aviation Week has won top honors multiple times in the Jesse H. Neal National Business Journalism Awards, the business-to-business media equivalent of the Pulitzer Prizes.
Related Content
