United Still Struggling To Improve Rock-Bottom Lost Baggage Rate
United continues to struggle with its goal of improving its rock-bottom lost baggage rate. During the July 1-23 period, the airline lost 8.7 pieces of baggage for every 1,000 North American customers, 34% above its 6.5 yearly goal. May's domestic mishandled baggage rate for all major airlines was 4...
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