United To Launch Customer Satisfaction Initiatives, Ad Campaign
United, acting on research data indicating that U.S. airline customer service has fallen short of passenger expectations, has developed a program to raise its standards. Its customer satisfaction philosophy (CSP) focuses on six elements it says will "revolutionize air travel in the next five to 10...
Subscription Required
This content requires a subscription to one of the Aviation Week Intelligence Network (AWIN) bundles.
Schedule a demo today to find out how you can access this content and similar content related to your area of the global aviation industry.
Already an AWIN subscriber? Login
Did you know? Aviation Week has won top honors multiple times in the Jesse H. Neal National Business Journalism Awards, the business-to-business media equivalent of the Pulitzer Prizes.
Related Content
