Twitter may be a social revolution or it may be a fad, but there are real dangers when this form of communication is not taken as seriously as any other customer/company interface. US Airways in April accidently tweeted a highly graphic pornographic image of a naked woman to one of its customers who...
Subscription Required
This content requires a subscription to one of the Aviation Week Intelligence Network (AWIN) bundles.
Schedule a demo today to find out how you can access this content and similar content related to your area of the global aviation industry.
Already an AWIN subscriber? Login
Did you know? Aviation Week has won top honors multiple times in the Jesse H. Neal National Business Journalism Awards, the business-to-business media equivalent of the Pulitzer Prizes.