Franck Terner discussed strategies in Paris before Aviation Week's MRO Europe conference and exhibition in Amsterdam.

1. Rapid Repair Manufacturer: Lufthansa Technik Applications: Lufthansa Technik's Rapid Repair process partially automates the repair of damaged carbon composite airframe components and speeds the repair process by up to 60% as compared with manual repairs.

When it comes to technical purchasing, airlines across the spectrum are increasingly insisting upon greater flexibility in the fine print of maintenance support contracts. “Today, the customer has gotten more sophisticated when negotiating maintenance contracts,” says Brian Ovington, principal marketing manager of aviation services for GE Aviation. “There is a lot more creativity in terms of the payment structures and the length of the agreements with respect to aircraft entry and exit of the program, and other terms.”

BA Engineering preps for 787 and A380s, seeks synergies with Iberia

1. Spicing It Up Manufacturer: Airbus Applications: Airbus's Space Innovative Catering Equipment (Spice) should be available for aircraft deliveries in the early 2020s. Specifications: The system includes foldable service carts and has a weight savings of 400-600 kg (881-1,322 lb.). www.airbus.com/innovation/well-being/inside/spice/ Link 610

In the arcane world of airline technical services purchasing, the dynamics are changing along with the economics of the industry.

Lack of effective communication, one of the Dirty Dozen root causes of human error in maintenance, is to blame for many of the problems that crop up in the hangar. When organizations address this topic, typically they zero in on handovers between shifts and clarity of written items in logbooks. Rarely do managers step back and consider how they are communicating through the signage posted around the workplace. It may seem a small thing, but the words on your walls matter.

In the Netherlands, home to more than 150 aerospace companies, MRO and logistics dominate.