Of all the large commercial aircraft and engine OEMs ranked in a new customer satisfaction survey by the Aviation Week Network and AeroDynamic Advisory, one sticks out in a very bad way: Rolls-Royce. According to the 2018 Air Transport Aftermarket Customer Satisfaction Survey, Britain’s crown jewel of aerospace manufacturing ranked worst, with an overall score of just 6.6 on a 0-10 scale. Rolls paled in comparison to CFM International (7.2), GE Aviation and United Technologies ...


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