Customer Support: The Jetliner Industry’s Biggest Challenge

Credit: Eric Piermont/Getty Images
The early 2010s were good years for Russian aircraft manufacturer Sukhoi and its new jetliner, the Superjet. In 2011, low-cost Mexican airline Interjet ordered 30 and gave the program a flagship Western customer. The following year it received European Aviation Safety Agency certification, allowing...
Kevin Michaels

Contributing columnist Kevin Michaels is managing director of AeroDynamic Advisory in Ann Arbor, Michigan.

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