JSSI: Driving Industry Innovation Since 1989

An organization at the forefront of industry innovation

Jet Support Services, Inc. (JSSI) has been an innovative force in the business aviation industry for over three decades. Read to learn about the evolution of JSSI.

Early beginnings

JSSI launched the industry’s first independent engine hourly cost maintenance (HCM) programs in 1989, introducing a structure to enroll in-service engines without a buy-in. Tip-to-Tail® coverage (including engines, airframe, and APU) was introduced a few short years later, which continues to offer consumers more options and enables JSSI to cover all assets under one contract. As an independent provider, JSSI supports virtually any make and model of business aircraft on its programs, allowing the company to be a one-stop provider for mixed fleets. Ultimately, the customer benefits from a single point-of-contact across aircraft and asset types.

JSSI Parts & Leasing

The parts business was established 10 years ago, becoming an industry-wide resource for rental engines and hard-to-find inventory during COVID. Today, JSSI Parts & Leasing has over 100,000 parts in stock, 70+ lease assets in its portfolio, multiple strategic warehouse locations, and works with over 600 global vendors around the world. In 2023, JSSI launched PartsHub, an industry leading eCommerce platform, infused with unique maintenance intelligence and part reliability data.

JSSI Software

Seven years ago, JSSI acquired and digitized Conklin & de Decker as the two companies joined forces on data transparency. The latest platform - loaded with the most accurate operating and performance benchmarking information for over 500 business aircraft - reinforces JSSI’s independence and thought leadership within the industry and continues to be a trusted resource for making informed purchase decisions.

With the acquisitions of Traxxall and SierraTrax (now Aviator) in 2021, JSSI continues to expand its technology capabilities, offering integrated maintenance tracking solutions to help streamline the complexities of aircraft maintenance. The synergy among business units has not only enhanced service delivery, but also fortified JSSI's position as a leader in maintenance intelligence. Today, Traxxall tracks over 4,000 aircraft – supporting 17,000+ users in over 80 countries. JSSI is on a mission to modernize maintenance tracking.

Aircraft financing

JSSI most recently entered the aircraft finance space in 2023, launching JSSI Aviation Capital. The finance model is different from traditional lending options. JSSI Aviation Capital has the ability to finance older aircraft through an asset-based structure, meaning JSSI can apply a unique underwriting process lending against the asset value vs. credit worthiness. The team has experience financing a wide variety of business aircraft across the globe and offers various flexible loan structures.

Strategic expansion and support infrastructure

In addition to broadening its offerings, JSSI’s worldwide footprint not only reflects the company's commitment to be close to its customers, but also its capability to deliver top support to a diverse clientele.

JSSI’s technical team is the backbone of the organization and its support infrastructure, with representatives in key markets and business aviation hubs around the world. The team – made up of over 100 technical advisors, product line specialists, and maintenance analysts - acts as an extension of clients’ maintenance departments, ensuring local support and boots on the ground anywhere they fly. JSSI tech services manages over 10,000 maintenance events annually and help JSSI clients proactively plan for events by securing MRO slots, pre-ordering parts, and defining and verifying the scope for each inspection.

The tech organization also powers its Advisory Services division. JSSI’s consulting arm launched in 2017, offering a wide range of services – from engine and airframe event management (on a project basis) to appraisals, asset inspections, and acquisition planning.

Leadership

Neil Book joined JSSI as CEO in 2012 and his tenure is marked by a continuous expansion of the business and its capabilities. Over the last few years, the company has been able to attract top talent from within and outside of the industry. Today’s executive team is diverse and uniquely positioned to spearhead innovation and think differently. Two leading private equity companies in the U.S., GTCR and Genstar Capital, provides strong sponsorship to the business since 2020, contributing to the M&A growth JSSI has seen in the last few years.

JSSI today

The synergy between JSSI's business units forms a cohesive and accretive network of offerings that can be tailored to support the needs of clients’ operations, from large fleets to management companies and flight departments. This unique support covers all geographies as well as the entire aircraft lifecycle: from pre-acquisition guidance and financing solutions; to maintenance programs and tracking software; to parts and engine leasing.

As JSSI celebrates its 35^th anniversary this year, its values have remained constant — independence and customer-centric innovation, all imbued with an entrepreneurial spirit. The company's success is rooted in its ability to anticipate and adapt to the evolving needs of the business aviation community. Today, JSSI supports over 30% of the business jet fleet: an ecosystem of support bound together by data intelligence, next generation technology, and technical expertise – benefiting both clients and the broader industry.

The vision forward

Earlier this year, JSSI unified its diverse portfolio of offerings under a single, cohesive brand identity. Today, all its products and services are identified through the JSSI tail. This reinforces the interconnectedness of JSSI's services: a seamless and integrated client experience.

As JSSI continues to push the boundaries of what is possible in business aviation, it remains steadfast in its mission to simplify the complexities of aircraft ownership and maintenance, empowering clients to own and operate business aircraft with confidence and ease.

If you are interested in learning more about JSSI, exploring synergies to your business, and ways JSSI can be a resource throughout the transaction and ownership journey, please email [email protected] to get in contact with the team or visit jetsupport.com.