WASHINGTON—When a major airline’s information technology crashes, it can ground passengers and cargo in droves and trigger spillover effects in the highly synchronized world of air transport akin to a weather event. Now, thanks to congressional auditors, U.S. flyers have a better understanding of what they have faced in recent years. According to a June 12 report from the U.S. Government Accountability Office (GAO), there were 34 IT outages from 2015-17, affecting 11 of 12 ...


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