Chew on This: ATC's COO The FAA is attempting to put its air traffic control operations on a more businesslike footing -- a dramatic change for the agency and its customers.
AFTER YEARS OF RHETORIC about turning the FAA into a ``performance-based organization,'' most of the agency is now in the process of attempting to accomplish that transformation. Russell Chew, a former American Airlines operations executive and line pilot for the carrier, took over on Aug. 1, 2003...
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