U.S. DOT Fines Air Canada $4.5M Over Customer Refunds

Air Canada
Credit: Andrew Chin/Getty Images

WASHINGTON—Air Canada was fined $4.5 million by the U.S. Transportation Department (DOT) for “extreme delays” in providing customer refunds during the COVID-19 pandemic. The penalty was the largest ever levied against an airline by the DOT’s Office of Aviation Consumer Protection (OACP). U.S...

Subscription Required


U.S. DOT Fines Air Canada $4.5M Over Customer Refunds is published in Aviation Daily, an Aviation Week Intelligence Network (AWIN) Market Briefing and is included with your AWIN membership.

Already a member of AWIN or subscribe to Aviation Daily through your company? Login with your existing email and password

Not a member?  Learn how to access the market intelligence and data you need to stay abreast of what's happening in the air transport community.