Opinion: Why Customer Service Is An Aerospace Pain Point

Aerospace OEMs have done a remarkable job of improving their financial results in recent years, with executives laser-focused on achieving financial metrics such as return on sales and return on capital. The problem with this mindset is that too often it has crowded out customer satisfaction as a...
Kevin Michaels

Contributing columnist Kevin Michaels is managing director of AeroDynamic Advisory in Ann Arbor, Michigan.

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