Opinion: UA3411 Fiasco Weighs On United’s Recovery Efforts

Credit: Dear Edward/Wikimedia
To put things in perspective, some general facts first: According to Transportation Department data, fewer than 50,000 passengers are involuntarily denied boarding by U.S. airlines annually. These same airlines carry more than 600 million passengers every year. Therefore, a tiny fraction of 1% of...
Jens Flottau

Based in Frankfurt, Germany, Jens is executive editor and leads Aviation Week Network’s global team of journalists covering commercial aviation.

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