United: The Power of Social Media and Lessons To Be Learned

Whatever the reason for a passenger to be ‘volunteered’ to leave a flight they've actually boarded, and regardless of how that customer reacted (let’s not forget passengers are actually customers), the manner in which they are treated must be without blemish. That such a violent ejection, as...

Subscription Required


This content requires a subscription to one of the Aviation Week Intelligence Network (AWIN) bundles.

Schedule a demo today to find out how you can access this content and similar content related to your area of the global aviation industry.

Already an AWIN subscriber? Login


Did you know?  Aviation Week has won top honors multiple times in the Jesse H. Neal National Business Journalism Awards, the business-to-business media equivalent of the Pulitzer Prizes.