Flight 3411 Shows United Has A Long Way To Go

To put things into perspective, some general facts first: According to U.S. Transportation Department (DOT) data, fewer than 50,000 passengers are involuntarily denied boarding annually by U.S. airlines. These same airlines carry more than 600 million passengers every year. Therefore, a tiny...
Jens Flottau

Based in Frankfurt, Germany, Jens is executive editor and leads Aviation Week Network’s global team of journalists covering commercial aviation.

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