Fast 5: United’s Maintenance Seeing Big Impact

Don Wright, United Airlines' vice president of maintenance operations, spoke with Inside MRO’s Lee Ann Shay in Chicago about how United’s technical operations (Tech Ops) has streamlined its process and structure, and is "firing on all cylinders now.” Inside MRO: One of the five pillars United...
Lee Ann Shay

As executive editor of MRO and business aviation, Lee Ann Shay directs Aviation Week's coverage of maintenance, repair and overhaul (MRO), including Inside MRO, and business aviation, including BCA.

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