iGA Istanbul Airport achieves ACI Level 5 accreditation

iGA Istanbul Airport has achieved the highest level in the Airports Council International (ACI) Airport Customer Experience Accreditation.

iGA Istanbul Airport is the first airport in Europe to reach this level.

Within the scope of the Airports Council International (ACI) “Airport Customer Experience Accreditation” programme, the airport was awarded the highest level of accreditation, “Level 5.”

With this accreditation, iGA has earned the distinction of being the fourth airport in the world to achieve “Level 5 accreditation, alongside Incheon in South Korea, Mumbai Chhatrapati Shivaji Maharaj in India, and Quito in Ecuador.

Selahattin Bilgen, CEO of iGA Istanbul Airport said: “"The ACI Customer Experience Accreditation process is based on many fundamental customer-focused principles. These include understanding the customer, strategy, measurement, operational development, governance, airport culture, service design & innovation, and airport community collaboration. In particular, analysing passenger needs and expectations, defining customer experience as a strategic goal, monitoring customer satisfaction and service quality, reflecting passenger feedback in operations, and developing a customer-focused culture throughout the airport are among the important requirements of this accreditation."

Emphasising that they are the first airport in Europe to achieve this accreditation at the highest level, Bilgen added: “This success is a proof of our teams’ dedicated efforts and our determination to ensure passenger satisfaction. It also signifies the international recognition of the strong collaboration established with all stakeholders regarding customer experience at iGA Istanbul Airport. In line with our goal of continuously advancing the customer experience, we will continue our innovation and quality-focused approach.”