Gallery: KLM Crown Lounges Open in Toronto, Houston

Many people attended the festive openings of both lounges on Sept. 27, 2023, including travel agency employees, influencers, US and Canadian (travel) media, airport representatives, Delta colleagues and AFKL partners. Marleen van de Pol (VP Customer Experience) performed the official opening of both lounges. 

Pictured, from left: Laurenske van den Heuvel (Deputy Consul General, Toronto General Consulate of Netherlands), Christina Wendland (Station Manager Toronto, Air France), Jean-Eudes de La Bretèche (General Manager, Canada, Air France-KLM),  Marleen van de Pol (VP Customer Experience, KLM), Janik Reigate (Director Strategic Customer Relationships, GTAA).
 

Comfortable, ergonomic furniture and fixtures made of sustainable elements and circular materials were chosen for the refurbishment of both lounges. The lounges are recognizable thanks to the KLM blue and the use of warm, natural colors. Additionally, as is also the case in the lounges at Schiphol, KLM’s Delftware miniature houses are on display.
 

Customers can enjoy what the buffet has to offer, with customized options depending on the time of day. 
 

Customers can choose to work quietly in a more secluded (work) area or opt for more activity elsewhere in the lounge.
 

Several seating areas have been created for customers in the lounges. 

With the renovation of the two lounges into KLM Crown Lounges, KLM wants to offer its customers the most attractive lounges in the world, by emphasizing comfort and convenience, all in a recognizable and trusted KLM environment.
 

KLM offers 81 flights every week to American destinations, including New York, Atlanta, Austin, Washington, Las Vegas, San Francisco and Los Angeles. Houston is visited six times a week. KLM flies 36 times a week to the five Canadian destinations Toronto, Calgary, Vancouver, Edmonton and Montreal. Toronto is visited 13 times a week.