United’s Munoz says frequent fliers are impressed with airline service

Credit: IATA
The CEO of United Airlines, which attracted a barrage of public criticism over its bumped passenger incident, said this week that those who fly regularly are impressed with airline service. Speaking June 5 at the IATA AGM in Cancun, Oscar Munoz said frequent fliers want airlines to get them to their...
Karen Walker

Karen Walker is Air Transport World Editor-in-Chief and Aviation Week Network Group Air Transport Editor-in-Chief. She joined ATW in 2011 and oversees the editorial content and direction of ATW, Routes and Aviation Week Group air transport content.

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