UK airlines defend customer service, react to CAA satisfaction survey

UK airlines are defending their customer-service performance, after a UK CAA survey found that satisfaction levels have gradually fallen over the past two years. The CAA’s most recent UK Aviation Consumer Survey showed satisfaction had dropped from 90% to 83% since spring 2016. Respondents were...
Victoria Moores

Victoria Moores joined Air Transport World as our London-based European Editor/Bureau Chief on 18 June 2012. Victoria has nearly 20 years’ aviation industry experience, spanning airline ground operations, analytical, journalism and communications roles.

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