BA targets premium passengers with new customer services

Credit: WheelTugBritish Airways
If it’s possible for an airline to have a split personality, then British Airways (BA) could be a prime candidate for the psychiatrist’s couch. On one hand, the UK flag carrier began 2017 by halting free food and drink on its short-haul economy flights and announcing it was embarking on...
Alan Dron

Based in London, Alan is Europe & Middle East correspondent at Air Transport World.

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