RAPID demand for Mercator

Mercator's RAPID revenue accounting solution has experienced an upsurge in demand during the last financial quarter, with a number of airlines signing new contracts for the first time the Dubai-based business technology provider has said.

Tunis Air, Sudan Airways, Air Algerie, Sri Lankan, Garuda, Etihad and West Jet have all selected RAPID to manage their revenue accounting, as they seek innovative ways to streamline their businesses and reduce costs in these challenging economic times.

Duncan Alexander, Vice President of Mercator said: “Our exceptional growth is the best testimonial we could hope to receive. The acquisition of new customers and the range of tailor-made solutions we have delivered to them are directly attributable to the competency of our staff and the suitability of our core revenue accounting applications. Both are crucial factors in enabling us to address key industry needs in this difficult economic environment”.

Mercator's Duncan Alexander

In Africa, Tunis Air has transitioned to RAPID passenger revenue accounting and is the company’s first customer to use an Application Service Provider, model. During this process, the application is hosted by Mercator in its Dubai offices and accessed by the Tunis Air revenue accounting team in Tunisia via a secure internet connection.

Sudan Airways, the national carrier of Sudan, has selected Mercator’s RAPID passenger and cargo revenue accounting system to help the airline meet current economic challenges facing the industry. Mercator will initially provide an outsourced bureau service while simultaneously training the Sudan Airways revenue accounting team to operate the system. Then, once the Sudan Airways team feels sufficiently confident to take over, the processing system will move from Mercator to the client’s offices in Khartoum. Sudan Airways, which operates a fleet of 15 aircraft to 20 destinations, will benefit from several key features of the solution, including revenue maximisation through accurate, timely billing and verification and a reduction of processing costs through the enhancement of productivity.

Air Algerie has also recently gone live with RAPID Passenger and began processing data in March. Air Algerie also uses Mercator's MARS (Mercator Airline Reservation System) system and reservation data is seamlessly interfaced to RAPID. Closer to Mercator’s Dubai offices, the U.A.E.’s Etihad airline recently upgraded their platform to a higher version of RAPID.

Other airlines in the region already using RAPID include Yemenia, Syrianair, Royal Air Maroc, Oman Air, MEA, Libyan Arab Airlines, Kuwait Airways, Gulf Airways.