A recent social media report by ACI Europe shows the ways in which European airports are using social media to communicate with their customers. We’ve broken the report down to analyse each social media platform separately, and add some of our own insights.
Customer engagement online is more important than you may think. Connecting and communicating with your customers plays a key part in customer service, and can make everyday processes run a lot smoother.
Social media has become a popular choice of communication for airlines and their customers. We have taken a look at the top ten airlines (by frequency) and their use of social media.
