As demand for air travel returns, why have some airports and airlines in the UK struggled to ramp up operations accordingly? Aviation Week air transport editors discuss how we got here and whether the chaos was inevitable or avoidable.
In this first episode of Aviation Week Network's new air transport podcast, Window Seat, editors discuss the fast-changing attitudes and rules related to mask wearing in airports and onboard airliners.
At the IATA Digital, Data and Retailing Symposium in Madrid, the same concept kept appearing in many of the sessions: customer-centricity. There was a lot of talk about making it the number one priority. While that sounds great, what does it mean in practice?