Pratt & Whitney Aftermarket Solutions Keep the Customer Top of Mind

Pratt & Whitney EngineWise® Solutions

Pratt & Whitney EngineWise® solutions represent our commitment to sharing technical expertise, fleet data and business intelligence with our customers – so that together, we keep their engines running smoothly.

The Elements of EngineWise

Our EngineWise portfolio provides flexible and customizable offerings to meet customers’ evolving needs. We understand that each customer is different and has requirements that change over the course of an engine lifecycle, and we offer a wide range of Maintenance, Material and Intelligence solutions and services to support their engines.

Maintenance & Materials

Our globally located engine overhaul centers are dedicated to providing world-class quality and customer service. As the GTF fleet grows, we continue to add capacity and expand the GTF MRO network, which is comprised of the industry’s leading MRO companies. There are currently ten active GTF MRO engine centers worldwide. Supplementing the shop work, our Pratt & Whitney Line Maintenance Services team travels globally providing the highest level of technical support and issue mitigation.

It is our commitment to offer a comprehensive, flexible services portfolio to support engines throughout their lifecycle. Our services range from long-term fleet management programs to transactional engine overhaul and part repair, LLP solutions, new and used serviceable material programs, engine swaps, an engine lease pool, and predictive analytics. This growing portfolio is providing smarter, more straightforward solutions that meet our customers’ unique operational and financial needs.

Across Pratt & Whitney’s MRO sites, there is a clear focus on automation and sustainability advancement. We are committed to inserting technology across our facilities while simultaneously re-imagining operations and pursuing greener practices. Aside from our flagship environmentally friendly engine – the Pratt & Whitney GTF™ engine, which has saved airlines more than 0.5 billion gallons of fuel and avoided more than five million metric tonnes of carbon emissions since entering service in 2016 – our MRO sites have also been implementing water consumption projects, leveraging solar fields and reducing industrial waste among other initiatives. The technology adoption is a multi-year plan to further enhance operational efficiency and productivity and to develop into an Industry 4.0 ready organization. We are reskilling and upskilling employees to ensure that they are ready for tomorrow’s technologies, today.

Intelligence

EngineWise® Data by ADEM™ (Advanced Diagnostics and Engine Monitoring) allows us to manage customers’ engine health and maintenance planning requirements, working to maximize each customer’s specific engine performance and engine time on-wing, while maintaining predictable MRO spend. Our system currently provides analysis for more than 9,500 in-service engines. Our expert data analysts help to reduce operational disruption through predictive and preventative maintenance.

24/7/365 Support

• Field Reps: With a presence of over 100 global field representatives and 60 field offices, we are closer to our customers to provide timely care.
• Customer Training Centers: Our global training teams in the U.S. (East Hartford, CT), China (Beijing), and India (Hyderabad) offer over 500 training courses to our customers worldwide using the latest state-of-the-art virtual and in-person technologies.
• Global Operations Center: Contact us at 1-800-565-0140 (toll free), 860-565-0140 or email [email protected]
• EngineWise® Connect: Access essential documents, technical publications, collaboration sites, events and much more using our Commercial Engines customer portal, EngineWise® Connect.

Why Choose EngineWise? 

EngineWise combines industry-leading data analytics, our engine OEM expertise and operators’ fleet experience to build shared insights. It’s how we advance the performance, reliability and health of engines — so customers can be ready for today, and plan better for tomorrow.

Pratt & Whitney EngineWise solutions provide a number of benefits, including:

• World-Class Support: Expert data analysts and OEM technicians
• Commitment: Driving maximum engine reliability and performance
• Portfolio: Tailorable service offerings to provide smarter, straightforward solutions
• Partnering with Customers: Sharing technical expertise and business intelligence