Retaining the Personal Touch

By David EslerO&M News Editor Jim Proulx contributed to this story. ``We...find that personal customer service seems to keep customers coming back over and over again.'' November 01, 1998
Spoken by Chris Gress, accessory marketing representative at Duncan Aviation, this statement of personalized service seems to be the credo of the small or independent MRO organization. Lincoln, Neb.-headquartered Duncan is one of a diminishing number of independent repair stations and completion...

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