Correction: November's Biznet incorrectly stated that Component Control's Web store is located at aeroinv.com. Aeroinv.com, an aftermarket supplier of aircraft parts, launched its online commerce store for aftermarket parts and services and selected Component Control's ERP system for the technology backbone. Joint Ventures/Acquisitions

Pacific Royale Airways, an Indonesian start-up planning to launch operations early next year, has purchased five Fokker 50s from Ethiopian Airlines and has signed a letter-of-intent to lease an undisclosed number of Airbus A320s. The first of the Fokker 50s is due to arrive at the end of this month, with one each coming in subsequent months, says Pacific Royale CEO Sumudra Sukardi. He also says the carrier has paid a security deposit to a leasing company for some Airbus A320s, but has yet to sign the lease agreement.

Nordam has appointed Brian Schlegel to VP, supply chain management. Schlegel previously served as Nordam's senior VP of support services. Schlegel will lead the aerospace firm's global procurement, inventory planning, transportation and logistics efforts. Mike Bunney has also been added as senior VP, support services. Dave Whitten has been promoted to senior VP, strategy and marketing.

Jet Midwest Technik has entered into an agreement with SkyWest Airlines to perform premium paint services for the airline's Bombardier CRJ-200 fleet, operated on behalf of United Express.

How are we doing? That's a question many suppliers of aircraft aftermarket services are asking customers today. Finding the answer normally means using surveys, ranging in complexity from simple phone calls to carefully targeted and increasingly customized email or Web-based questionnaires.

Delivering value to your customers and really listening to them might require you to do business in a different way. The article on gauging customer satisfaction (pg. 31) describes how several aftermarket companies gain insights about their services and take corrective measures. It's about proactively using your customers' feedback to better serve them. (Coincidentally, a reader suggested this O&M article subject. Thanks!)

Sherwin-Williams has added several executives to its management team: Karen O'Hara will fill the position of global aerospace sales manager, Christopher Cook will become global aerospace business development manager and Anthony Azarve has become an account executive for aerospace coatings sales in the U.S.

Ventura Aerospace amended STC to install and maintain a 9G cargo barrier on the main deck of Boeing 757-200 series aircraft, STC ST02115LA