Complaint Rates Improve, Baggage Problems Rise In October
With good weather in the U.S. in November, on-time performance by the 10 largest U.S. carriers improved in October to 80.1% from 79.3% in September. DOT's Air Travel Consumer Report noted that the rate was not as good as October 1998's 81.7%. TWA was first, 89.5%, followed by Northwest, 85.2%, and...
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