New Air France-KLM CEO Ben Smith managed to calm a long-running, disruptive and costly labor conflict with impressive speed, but there is no resting: A long-term strategy to improve profitability is vital, with the context worsening for European airlines. Smith, celebrating his first anniversary in September, inherited the union mess from former CEO Jean-Marc Janaillac, who lost a gamble over a pay deal with staff last year.  The Lufthansa Group’s June 16 warning that ...


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