Gallery: Wheels Up's New Member Operations Center

The Wheels Up's Member Operations Center in Atlanta, Georgia — housing all of the charter provider's operations in one building for the first time.

Throughout 2023, Wheels Up faced financial hardship that threatened its operations — losing as much as $555 million in 2022 and an additional $261.5 million in the first half of 2023. The company was saved by a $500 million rescue package made in large part by Delta Air Lines. Wheels Up has a comprehensive turnaround plan with expectations to become profitable by the end of 2024, company officials have said.

Tables and chairs displayed in the lobby — a nod to the property's former occupant "Tables & Chairs." The Atlanta facility is located near Dekalb-Peachtree Airport (PDK). According to Carter Withers, Wheels Up vice president of brand activation & member engagement, Atlanta was selected in part due to its pool of aviation talent and proximity to Delta.

Wheels Up's main workspace, affectionately named as "The Floor." The Floor's arrangement is based on their proximity to day-of operations and acts as a visual career path for new associates.

Withers describes the Atlanta facility as dynamic, stating that the current office space still holds the potential to grow alongside business demands.

"We wanted to be able to solve for now, but also grow into the space as we evolved," she says.

Wheels Up's MOC opened on May 15, 2023, and serves as a collaborative workspace for its employees that work around the clock. According to Withers, Wheels Up is working on reducing its operating certificates from six to one.

"The Bridge" — the center of all operations at the Atlanta facility. Wheels Up's workspace takes large inspirations from Delta Air Lines, which now owns the vast majority of the company.

Wheels Up Duty Director Alex Caxide manages multiple workflows from the Bridge.

"I can hear and see and know everything that's going on," Caxide says. "So, whether it's our maintenance leaders, whether it's our ops supervisors or crew escalation pilot, I'm able to be involved in every aspect of the daily operation."

Collaborative workspaces can be found adjacent to private rooms and offices inside the Atlanta facility. The MOC also provides private areas for employees to receive private phone calls or for momentary solitude.

Screens showing  up-to-date information on Wheels Up operations can be found throughout the MOC, allowing employees to stay updated wherever they choose to work.

Wheels Up's MOC also includes multiple training rooms that can host meetings and town halls. The training rooms can seat up to 64 people or be split into two 32-seat configurations, officials say.

The breakroom and kitchen for associates, adjacent to the Floor, contains food and beverages that are restocked daily for purchase. The inclusion was made to ensure that employees would not have to leave the facility during late-hour shifts.