American Airlines plans an overhaul of its executive team overseeing operations and customer service, following a tumultuous summer marked by a spike in delays and cancellations. Dallas/Fort Worth-based American announced on Oct. 10 that Kerry Philipovitch, SVP for customer experience, will retire at year-end. Following her departure, the carrier will reorganize its operational and commercial teams under four business pillars: operations, network strategy, revenue and customer ...

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