China Eastern signed an agreement to start the formal process of joining SkyTeam, and the alliance’s leadership talked about adding even more members as its governing board met June 21-22 to celebrate the partnership’s 10th anniversary in New York. SkyTeam's executives, however, insisted that it is the seamlessness, consistency and depth of customer service that will be the real long-term differentiator among the world’s three major alliances, and say they are taking steps to make ...

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