When Michael Williams, a professor of business at Embry-Riddle Aeronautical University (ERAU), first joined the aviation business several decades ago, computers were “unheard of,” he recalls. Today, however, an understanding of technology and computer programs is an essential capability of every maintenance manager. “Being able to use maintenance planning software, scheduling software, being able to communicate electronically—these [skills] are needed more than anything today,” he says. ...


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