As executive editor of MRO and business aviation, Lee Ann Shay directs Aviation Week's coverage of maintenance, repair and overhaul (MRO), including Inside MRO, and business aviation, including BCA.
She won the World Leadership Forum’s Aerospace Journalist of the Year Awards in 2009 (propulsion category) and in 2002 (maintenance category), and has been a finalist in other years. In 2017, Lee Ann won the Aerospace Media Awards' Best Future Tech submission.
She holds a B.A. in English and political science from Luther College and an M.A. in nonfiction writing from Johns Hopkins University.
Often done to coincide with an aircraft down for a heavy check, an InTech team comes in and removes the interior, cleans and overhauls the components and then reinstalls the cabin as a turnkey service.
This big project is one of the last pieces of merging the operations of Continental and United. Airlines frequently save the tech-ops piece as a last step because of the complexity and scope—as well as the process changes that are first required.
