Karen Walker is Air Transport World Editor-in-Chief and Aviation Week Network Group Air Transport Editor-in-Chief. She joined ATW in 2011 and oversees the editorial content and direction of ATW, Routes and Aviation Week Group air transport content.
Karen serves on the board of directors of the International Aviation Club of Washington and was the IAC’s President in 2017-2018.
Karen has been writing about the aerospace and air transport industries for more than 35 years and is a recognized authority and commenter on the airline industry. She is a regular speaker and moderator at aviation events worldwide and a commentator on radio and TV news programs. In 2019, she was a judge and a presenter for IATA’s inaugural diversity awards.
Based in Washington D.C., she gained her degree in journalism in the U.K. and is a multiple winner of the Royal Aeronautical Society’s aerospace journalism awards.
She is the recipient of the Aerospace Media Awards 2021 Aerospace Writer of the Year.
More and more, airlines want their customers to know they really know them. Airlines see personalization as a way to differentiate their service and build customer loyalty in an increasingly competitive market. And they also see new revenue opportunities from customization.
Delta Air Lines announced Wednesday it will cease its Atlanta-Dubai service from Feb. 11, 2016, blaming “overcapacity” from Gulf carriers for the pullout.
