United Airlines Gains Efficiencies Through Ops Center

Credit: Lee Ann Tegtmeier/AW&ST

One way United Airlines is striving to live up to its motto, “Fly The Friendly Skies” is by improving customer services—and communication is key—whether on a routine day or on one such as Sept. 26 when an FAA contract employee set fire to Chicago’s Air Route Traffic Control Center and crippled...

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