Investigations Into Bad Passenger Conduct Spike In 2021

unruly passenger
Credit: Chandan Khanna/AFP/Getty Images
Although unruly passenger rates in the U.S. continued to trend downward from a peak in early 2021, investigations of those incidents for the full year remain elevated compared with historical levels. Defiant passenger behavior surged in 2021 as airline frontline employees enforced mask mandates and...
Lori Ranson

Lori covers North American and Latin airlines for Aviation Week and is also a Senior Analyst for CAPA - Centre for Aviation.

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