One of the key initiatives is creating the Aviation Industry Ombuds Scheme, which will have the power to direct airlines and airports to provide remedies to consumers.
Credit: Maurizio Callari/Alamy Stock Photo
The Australian government has released a new white paper describing long-term policy aims for the aviation sector, including the establishment of an aviation ombudsman. The white paper has been under development since early 2023, incorporating various consultation processes and discussion documents...
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