Ethiopian Airlines chosen as Worldwide Customer Service Leader

Ethiopian Airlines was chosen as Service Quality Institute's Worldwide Customer Service Leader in Istanbul Turkey on 12 October during the awards banquet at the Worldwide Customer Service Conference.

John Tschohl, the global leader in customer service said; "It is exciting to see Ethiopian Airlines create a service culture. They have made significant improvements and are a positive influence in Africa. The leadership and vision by CEO Tewolde Gebremariam has built the first airline in Africa to be really focused on an outstanding customer experience. They have used several of our leading edge customer service programs to drive this exceptional level of customer service."

Tschohl added: "It takes leadership and vision to make a commitment to focus on exceptional customer experience like Ethiopian Airlines has done".