American Airlines CEO Blasts ‘Other’ AI Talk: ‘This Is Not About Tricking’

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American Airlines CEO Robert Isom

Use of artificial intelligence (AI) at American Airlines is focused on operational efficiencies, its CEO has stressed, while criticizing certain other uses of the technology as inappropriate. Rival Delta Air Lines recently outlined a goal to expand its use of AI in pricing from 3% of its domestic...
Christine Boynton

Christine Boynton is a Senior Editor covering air transport in the Americas for Aviation Week Network.

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American Airlines CEO Blasts ‘Other’ AI Talk: ‘This Is Not About Tricking’ is published in Aviation Daily, an Aviation Week Intelligence Network (AWIN) Market Briefing and is included with your AWIN membership.

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