Air Arabia's information systems achieves quality standard

This follows a rigorous auditing process carried out by the British Standards Institution to check Air Arabia’s IT service management systems operate to the highest possible standards. The airline said that the award is a reflection of Air Arabia’s commitment to establish a culture of continual improvement and learning within its IT department

Air Arabia CEO Adel Ali, said: “Obtaining the ISO 20000 certification in IT Service Management System testifies our commitment for ongoing improvement and for sharing knowledge and innovation within the organisation. It is with great delight that we accept this prestigious certificate from BSI, which further consolidates our efforts to enhance the quality of services we provide.”

Theuns Kotze, Regional Managing Director for Middle East and Africa, BSI, said, “This great achievement is a strong stepping stone for Air Arabia towards excellence and innovation. ISO/IEC 20000 registration demonstrates that Air Arabia has adequate controls and procedures in place to consistently deliver a cost effective, quality IT service. I would like to congratulate the entire project team, senior management and all staff members who were involved in this project.”