Global Concierge - Saudi Arabia
Five star Establish Operation based in Saudi Arabia is seeking a Global Concierge
Job Title
Global Concierge – Saudi Arabia
Global Concierge – Saudi Arabia
Location
Saudi Arabia
Client Profile
A Five Star Established Operation based in Saudi Arabia requires a Global Concierge to join their Service Excellence Department on a full time, permanent position.
The Service Excellence department is the voice of the company’s brand to the customers and partners.
Key responsibilities
Coordinating and overseeing the successful completion of each customer trip
Ongoing customer care with the goal of developing and nurturing meaningful and strong customer relationships
Ensuring that the customers always receive the best possible service and overall experience
Use acquired knowledge of each customer to personalise the service and to anticipate, meet, and exceed customer needs
Proactively recognise and resolve customer issues and problems
Job Start
TBC
Duration
Permanent
Experience
They seek an experienced Customer Service orientated, highly organized, and energetic performer who is able to work effectively, and can be trusted with confidential and sensitive information.
To be considered, you will have a minimum of 2 years experience in a similar role. Experience in aviation would prove beneficial, as well as experience dealing with high-profile clients. This could be working in Customer Service or Client Relations in five-star hotels, in the premium banking sector or similar.
Skills / Expertise
Be able to organise, multi-task and prioritise work load, and work efficiently when under pressure
Ability to make reasonable and sound decisions while alone
Ability to create an immediate and positive rapport with customers and colleagues
Studies in hospitality management, business management, or communications would be beneficial
Work well individually and as part of a fast-paced team
Possess excellent verbal and written communication skills
Computer literate (MS office)
The following attributes are required for this role:
High standard of personal appearance and grooming
High standard of punctuality and etiquette
Application
If you are interested in this role, please send the following to [email protected]
CV
Colour copy of Passport
Full Length Photo and a head shot
2 x Professional References
Please note that only shortlisted candidates will be contacted at this time.
Zenon Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
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