Director - Customer Services Incl. Ground Services - Middle East

Job Title

Director - Customer Services Incl. Ground Services

Location

Middle East

Client Profile

VIP Jet Operator

Duties / Responsibilities

The position is responsible for continually monitoring the status of each trip and the related sub functions. This position has the responsibility of on-going VIP Guest care with the goal of developing and nurturing exceptional VIP Guest relationships. The candidate must be proactive in recognizing and resolving the VIP Guest problems, and provide them with timely, accurate, and appropriate communication at all times. The candidate will also be expected to adhere to and promote the organisation’s vision, mission, and values.

Job purpose

V1GLOBAL on behalf of a Prestigious VIP Jet Operator based in the Middle East is seeking an experienced candidate with extensive operational experience as well as solid understanding and experience in ensuring overall Customer Service experience is at all times provided to the highest standards.

Job start

ASAP

Proposed duration

Qualifications

Experience

To be considered for this opportunity, candidates must meet the following requirements:

English language is required and Arabic language is preferred.

Degree level education required.

Five years aviation experience in a Customer service, Sales or Operational role required.

Demonstrate Managerial skills, motivating ability and Team building.

Ability to communicate verbally and in writing with VIP or senior staff and customers.

Ability to define problems, collect data, establish facts, and draw valid conclusions required.

Ability to demonstrate working in a high pressure position.

Training

Skills / Expertise

Benefits

Excellent Basic Salary depending on experience + Housing allowance + Car allowance + Educational allowance and more +++

For further information, or to be considered for this opportunity please email an updated copy of your CV as soon as possible to [email protected] for immediate consideration